Refund policy

30-day returns

You have 30 days from delivery to return an item you've changed your mind about. It must be unused and in its original condition and packaging. Return shipping is arranged and paid by the customer. Once we receive and inspect the item, we refund the product price to your original payment method. Original shipping costs are non-refundable on change-of-mind returns.

Damaged or defective on arrival

If your order arrives damaged or with a manufacturing defect, we make it right at no cost to you. Email support@homlore.com within 7 days of delivery with a photo of the issue and we will send a free replacement or issue a full refund, return shipping included. You don't need to deal with the carrier — we handle that on our end.

How to start a return

Email support@homlore.com with your order number and the reason for the return. We reply within 1 business day with the next steps.

Refunds

Approved refunds are processed within 10 business days of us receiving your return, with an email confirmation once complete.

1-year warranty

Every Homlore piece is covered by a 1-year limited warranty against manufacturing defects in materials and workmanship, valid from the delivery date. If a defect appears under normal residential use within that period, email support@homlore.com with your order number and a photo, and we will arrange a free replacement part or replacement at our discretion. The warranty does not cover normal wear and tear, accidental damage, improper assembly, misuse, or commercial use.

Questions? We're here Monday–Friday, 9am–6pm CET at support@homlore.com.